I Called RMR because my 65 yr old oven stopped working. I expected a bunch of “appliance double talk” but as soon as Mike answered the phone, I knew this was going to be different. His first response was to say he wants to save me money so he was going to tell me how to fix it myself. He said if that doesn’t work, call him back. I called back and he gave me even more specific instructions…that worked. What an incredible way to do business. His pleasant personality was so refreshing. I’m sure I’ll need him in the future. It’s comforting to know I won’t have any reservations having him make a house call to help me next time. Thank you Mike!